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Salesforce Certified Business Analyst test Dumps

Salesforce-Certified-Business-Analyst test Format | Course Contents | Course Outline | test Syllabus | test Objectives

Exam Specification: Salesforce Certified Business Analyst

Exam Name: Salesforce Certified Business Analyst
Exam Code: Not specified
Exam Duration: Not specified
Passing Score: Not specified
Exam Format: Multiple-choice, multiple-answer

Course Outline:

1. Introduction to Salesforce Business Analysis
- Understanding the role and responsibilities of a Salesforce Business Analyst
- Overview of Salesforce platform and its capabilities
- Exploring the Salesforce business analysis lifecycle

2. Requirements Gathering and Documentation
- Techniques for gathering business requirements
- Analyzing and documenting requirements using standard templates and tools
- Collaborating with stakeholders to validate and prioritize requirements

3. Solution Design and Configuration
- Translating business requirements into Salesforce solution design
- Configuring Salesforce objects, fields, workflows, and automation
- Customizing user interfaces and creating reports and dashboards

4. Data Management and Integration
- Understanding data migration and data management best practices
- Performing data mapping, cleansing, and transformation
- Integrating Salesforce with external systems using APIs and integration tools

5. User Adoption and Training
- Developing user adoption strategies and change management plans
- Creating user training materials and conducting training sessions
- Monitoring and measuring user adoption and effectiveness of training

6. Salesforce Analytics and Reporting
- Utilizing Salesforce reporting and analytics features
- Designing and building custom reports and dashboards
- Analyzing data trends and making data-driven business decisions

Exam Objectives:

1. Understand the role and responsibilities of a Salesforce Business Analyst.
2. Gather and document business requirements using standard techniques and tools.
3. Design and configure Salesforce solutions based on business requirements.
4. Manage data and perform integrations with external systems.
5. Develop user adoption strategies and conduct user training.
6. Utilize Salesforce analytics and reporting features for data-driven decision-making.

Exam Syllabus:

Section 1: Introduction to Salesforce Business Analysis (15%)
- Role and responsibilities of a Salesforce Business Analyst
- Overview of Salesforce platform and capabilities
- Salesforce business analysis lifecycle

Section 2: Requirements Gathering and Documentation (20%)
- Techniques for gathering business requirements
- Requirements analysis and documentation using standard templates and tools
- Stakeholder collaboration and requirements validation

Section 3: Solution Design and Configuration (25%)
- Translating business requirements into Salesforce solution design
- Configuration of Salesforce objects, fields, workflows, and automation
- Customization of user interfaces and creation of reports and dashboards

Section 4: Data Management and Integration (15%)
- Data migration and management best practices
- Data mapping, cleansing, and transformation
- Integration with external systems using APIs and integration tools

Section 5: User Adoption and Training (15%)
- User adoption strategies and change management planning
- Creation of user training materials and conducting training sessions
- Monitoring and measuring user adoption and training effectiveness

Section 6: Salesforce Analytics and Reporting (10%)
- Utilization of Salesforce reporting and analytics features
- Design and creation of custom reports and dashboards
- Data analysis and data-driven decision-making

100% Money Back Pass Guarantee

Salesforce-Certified-Business-Analyst PDF trial Questions

Salesforce-Certified-Business-Analyst trial Questions

Salesforce
Salesforce-Certified-Business-Analyst
Salesforce Certified Business Analyst
https://killexams.com/pass4sure/exam-detail/Salesforce-Certified-Business-Analyst
Question: 88
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance
criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
C. Include the overall perspective for acceptance criteria and the persona�s perspective for definition of done.
Answer: A
Question: 89
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are
written effectively.
What should the BA confirm about the user stories when completing this review?
A. They contain substantial details and focus on technical elements.
B. They are dependent on related acceptance criteria and overlap with other use cases.
C. They can be easily prioritized and are small enough to estimate accurately.
Answer: C
Question: 90
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a
user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to
complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?
A. journey Mapping
B. Survey /Questionnaire
C. Focus Groups
Answer: A
Question: 91
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of
complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed
process map.
Which diagram should the BA use in this case?
A. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
B. Capability Model
C. Value Stream Map
Answer: A
Question: 92
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer
case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has
asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
A. Journey Map
B. Heat Map
C. Process Map
Answer: C
Question: 93
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has
low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting
requirements, process and potential solutions?
A. Use customer terminology and language.
B. Use industry terminology and language.
C. Use Salesforce terminology and language.
Answer: B
Question: 94
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 95
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 96
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of
its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide
defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for
recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
A. User adoption
B. Scalability
C. System downtime
Answer: A
Question: 97
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize
a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
A. Prototyping
B. Brainstorming
C. Observation
Answer: A
Question: 98
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the
store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the
store to assist customers.
The IT team writes a functional requirement:
� Tablets running the Salesforce mobile app must allow users to access store inventory records which include current
item count and item location.
Which user story should the business analyst write to describe the functional requirement?
A. As a sales clerk, I want to see item availability and locations to help customers find items.
B. As a general manager, I want sales clerks to have tablets so they can help customers find items.
C. As a customer, I want sales clerks to have access to item availability to help them find items.
Answer: A
Question: 99
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team
is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is
needed.
What should the business analyst review and revise to provide more clarity to the team?
A. Definition of done
B. User persona
C. Acceptance criteria
Answer: C
Question: 100
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 101
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 102
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user
stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC�s customers?
A. Shadowing
B. Interviewing
C. Behavioral
Answer: B
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CRM Certification and practising

client relationship management (CRM) takes customer carrier to a whole new degree. contemporary CRM application uses expertise and automation to find and have interaction with leads and shoppers. Leveraging CRM utility can support an organization have interaction with its shoppers to build trust and supply vital products and services.

Editor’s word: hunting for the appropriate CRM answer on your company? Fill out the under questionnaire to have their seller partners contact you about your needs.

present CRM certification classes are available through academic associations, skilled associates and large open online courses. themes can encompass CRM optimization, automation, marketing techniques, product administration, business to company (B2B), enterprise to customer (B2C) and networking. in response to certification direction provider Simplilearn, IT certified with one Salesforce certification on their resume can expect as a good deal as a 40% pay increase.

What are CRM certifications and practicing?

CRM certifications and training

CRM certifications can enhance your talents with the aid of requiring you to comprehensive advanced CRM utility practising. Some certifications are developed with courses and require you to pass tests; others are for popularity handiest. completing CRM certifications and practising can reveal dedication, existing new job opportunities and boost pay.

Why are CRM certifications and practising crucial?

To compete globally, organizations improvement from expanding their digital presence. employing a CRM device improves the B2C and B2B relationship and allows for companies to interact and thrive. as a result of businesses are inspired to center of attention on exact digital concepts during which CRM is a must-have, groups are looking for CRM-certified personnel to aid them circulate ahead within the e-commerce area.

agencies seem to be to CRM software to automate daily projects, deepen engagement with valued clientele, and consistently promote items and services.

Who should get CRM certified?

whereas all departments can advantage from CRM training, it is in particular important for income, marketing and IT crew contributors. additionally, accurate excessive school graduates and school students can dwell competitive in the job market by way of becoming CRM certified.

contemporary excessive school graduates and school students

want to score a far better-paying job right away? As CRM specialization jobs are in excessive demand, excessive school graduates and college students can get a competitive facet by getting to know CRM earlier than coming into the expert workforce.

revenue gurus

income teams work with a CRM platform for lead monitoring and observe-up. particular client information gathered and kept by using a CRM improves lead scoring and speeds up conversions.

marketing specialists

as a result of advertising and marketing requires pleasant ends up in power a return on investment, a robust CRM is critical to a advertising and marketing team’s success. The CRM can support marketing authorities rapidly visualize facts, as well as establish lead patterns, knowledge purchasers and ache aspects that your enterprise’s products or features may solve.

IT experts

it could possibly work with earnings and advertising and marketing to personalize the CRM to specific wants, industries or inside policies. using a CRM, IT teams can onboard, hold and supply skilled guide to employees. CRM certification is frequently required for IT authorities, as the practising is common for the industry.

CRM certification can deliver contemporary excessive college graduates and faculty college students a competitive area after they enter the job market.

CRM certificates vs. certification

though a CRM certificate and a CRM certification sound like they can be the same, there's a difference. A CRM certificate is earned in a school environment, no matter if in person or far off, and resembles an academic diploma. A CRM certification, in contrast, is earned via business-primarily based efficiency tests, despite the place you gain knowledge of the advice.

7 foremost CRM certifications

the following CRM certifications are discovered continuously in job listings and are globally identified and easily accessible for most individuals:

Microsoft Dynamics 365

As a correct competitor to Salesforce, Microsoft Dynamics 365 presents certification levels ranging from primary to superior. The platform can deliver classes on income, finance, operations and client provider. gurus can decide to comprehensive a CRM certification or an average fundamentals path. For CRM certification, IT experts have to pass examination MB-910: Microsoft Dynamics 365 Fundamentals (CRM).

who is it for?

Dynamics 365 is for IT consultants who focus on enterprise resource planning (ERP) and material requirements planning (MRP).

expertise mandatory

Describe Dynamics 365 advertising (10% to 15%)

Describe Dynamics 365 sales (15% to 20%)

Describe Dynamics 365 customer carrier (15% to twenty%)

Describe Dynamics 365 box provider (15% to twenty%)

Describe task Operations (15% to 20%)

Describe Shared elements (15% to 20%)

Pricing

Pricing begins at $ninety nine.

size of certification

Microsoft certifications don’t have a tough expiration date. as an alternative, the certification is legitimate so long as the product is attainable available on the market.

HubSpot Academy

HubSpot presents assorted certification lessons, together with in CRM, CMS, revenue and reporting. instructions can take approximately one hour to over six hours to complete.

who is it for?

HubSpot has a proprietary CRM certification software in which you watch on-line route videos with periodic quizzes. Most certification checks also require you to comprehensive extra useful advertising exercises.

skills obligatory

HubSpot CRM-selected working towards

practical advertising journey

Pricing

Certifications are free, however some advanced options require a HubSpot knowledgeable or HubSpot commercial enterprise account. A HubSpot knowledgeable account starts at $800 per thirty days.

size of certification

Certification length varies from 13 to 25 months.

Marketo engage by Adobe

Marketo engage is a tool designed to assist entrepreneurs create and enforce personalized emails and media. The platform is a part of the Adobe experience Cloud.

who is it for?

Marketo interact is a pretty good healthy for experts who work in advertising and marketing automation, akin to email advertising authorities, media managers and advertising managers.

capabilities essential

the necessary expertise depend on the degree of certification you are searching for.

Entry stage:

basic advantage of advertising automation

Three to 6 months of marketing experience

Three months of experience the usage of Marketo application

superior degree:

One to two years of advertising experience

12 months of arms-on journey with Marketo

Completion of the Marketo MCE Prep direction

Pricing

The entry-stage certification is $ninety five, and the advanced stage prices $225.

size of certification

The examination is legitimate for 2 years.

NetSuite Administrator

As a customizable CRM, Oracle’s NetSuite is geared toward enormous businesses and contains numerous tools, corresponding to ERP, monetary administration and stock management capabilities.

who is it for?

NetSuite certification is for certified who mechanically work with Oracle’s client database. NetSuite’s consultants can benefit additional customers with the NetSuite Administrator certification, notably those that assist customize commercial enterprise CRM and ERP. IT professionals can also improvement from a NetSuite certification.

knowledge needed

CRM customization

ERP customization

monetary administration

inventory administration

Pricing

This certification prices $250.

length of certification

individuals who finished the NetSuite certification will should get recertified by using passing an test every three years.

Salesforce Administrator

A Salesforce certification is a globally accepted credential. that you may use the certification to compete for jobs and promotions as a Salesforce knowledgeable, live suggested about Salesforce function updates and climb the company ladder.

who's it for?

Any business expert who makes use of a CRM continuously can benefit from a Salesforce Administrator certification. These roles can also include benefits administrators, developers, architects, marketers and consultants.

expertise necessary

Salesforce certified directors:

Administrator (six to twelve months’ adventure advised)

advanced Administrator (12 to 24 months’ adventure recommended)

Salesforce certified Platform App Builder (three to 6 months’ journey suggested)

Salesforce certified Architects (more than five years’ adventure recommended):

application Architect

information architecture and administration dressmaker

building Lifecycle and Deployment dressmaker

identification and access administration designer

Integration architecture fashion designer

cell solutions architecture dressmaker

Sharing and Visibility dressmaker

device Architect

Technical Architect

Salesforce certified Consultants:

group Cloud advisor (two to 5 years)

box service Lightning consultant (two to five years)

marketing Cloud advisor (one year)

Pardot advisor (12 months)

earnings Cloud advisor (two to five years)

provider Cloud consultant (two to five years)

Salesforce certified developers:

Commerce Cloud Digital Developer (three to six months)

Platform Developer I (three to six months)

Platform Developer II (two to 4 years)

Salesforce licensed experts:

CPQ expert (six to 365 days)

advertising Cloud email professional (six to 365 days)

advertising Cloud Social expert (six to twelve months)

Pardot specialist (three to six months)

Pricing

Pricing levels from $a hundred to $6,000.

size of certification

authorities have to preserve Salesforce certifications yearly to sustain with the application’s new function releases (three updates per year). You must finished a Trailhead preservation module every year to maintain your certification.

Zendesk

Zendesk provides certifications for CRM and attainable aid tools. Certification alternate options consist of Zendesk support Administrator, App Developer I, book professional, explore CX Analyst, Chat specialist and speak professional.

who is it for?

Zendesk certification is for earnings authorities, client guide group of workers and small business administrators. Zendesk also encourages its clients, companions and employees to comprehensive certification.

talents needed

For probably the most ordinary certification, Zendesk help Administrator, you should have at least three months of journey as a Zendesk aid Administrator and comprehensive the critical follow exam. Zendesk lists the certain knowledge and working towards obligatory for other Zendesk certifications on its website.

Pricing

Pricing begins at $350.

size of certification

A Zendesk CRM certification lasts one to two years. After that, Zendesk will notify you should you deserve to recertify. For every recertification, you have to take a new examination and pay an extra fee.

Zoho CRM

Zoho CRM offers an authorized consultant certification; Zoho presents this free designation for users who exemplify excellence with shoppers whereas working inside Zoho’s CRM. while the certification does not have the same awareness as Microsoft, HubSpot or Salesforce, it may also be an avenue for Zoho clients to generate profits by using featuring CRM consulting.

who is it for?

Zoho CRM certification is gold standard for Zoho users who are interested in providing CRM consulting features for small corporations.

advantage mandatory

make sure you have proof of knowledge in consulting with small enterprise customers and fingers-on adventure with the Zoho CRM platform. You need at least three consulting consumers that pay for Zoho CRM and pay you for Zoho CRM consulting. after you have met this requirement, which you could fill out this on-line kind. When Zoho approves your company, Zoho’s site will list your enterprise as a Zoho CRM certified advisor.

Pricing

Zoho CRM certification is free.

length of certification

when you are approved as a Zoho companion, your certification lasts provided that you are in good standing with Zoho.

youngsters some CRM certifications are free, expect to spend a number of hundred bucks for working towards and tests. CRM certifications are available for all event levels.

Is CRM certification correct for you?

although the seven certifications above are super alternate options, you will in the end need to align your credentials with the profession and promoting opportunities that interest you. Ask your self these questions to check whether CRM certification is right for you:

Will a CRM certification benefit you? if you are investing your personal time and money, weigh the professionals and cons of a CRM Will the accreditation make you greater competitive within the job market? Is a advertising attainable after you turn into certified?

Which CRM platform would you be the use of? First, select a CRM if you have not accomplished so already. if you are already using a CRM, delivery with a certification for that specific platform. not sure the place to birth? The right certificates is Salesforce Administrator. you'll also have distinct job opportunities by using getting licensed with HubSpot, Zendesk CRM or Dynamics 365.

How much time and money are you inclined to spend? make certain that you may invest both cash and time in a CRM certification. if you are already working with a CRM, will your enterprise assist with the can charge as a company cost? before starting a CRM certification application, remember to research the requirements and put together for extra prices, similar to practising, examine guides and recertifications.

Are you in need of new, marketable talents? if you turn into certified, you could are looking for out alternatives that allow you to use your advanced CRM capabilities. more and more, CRM capabilities are becoming a requirement among central job listings, so getting certified helps vet your expertise to recruiters. when you are in a lifeless-end career or haven’t been a hit in the job market, certification in a well-liked CRM can provide profitable opportunities.

Do you have already got arms-on adventure? however CRM certification is becoming an increasingly valuable credential, remember that organizations nonetheless opt to rent employees with hands-on CRM journey. therefore, rather than being just a line in your resume, CRM certification should still complement your real-world journey.

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