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Avaya Aura Experience Portal with POM Implementation and Maintenance test Exam Dumps

3314 test Format | Course Contents | Course Outline | test Syllabus | test Objectives

Exam ID : 3314

Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Exam Questions : 62

Passing Scores : 66% (41 of 62 correct)



Architecture



- Describe Web Services.

- Describe AAEP operations.

- Describe the AAEP and POM architecture.

- Describe the Experience Portal External Systems.

- Describe the capabilities of CMS RT Socket-based Routing.

- Describe the enhancements for ICR 7.0.



Experience Portal Implementation



- Describe Agent Assignment options.

- Explain AAEP licensing.

- Explain how agent scripts are created and used.

- Describe the VoIP connections.

- Configure Avaya Aura Experience Portal (AAEP) features and functions.

- Describe the steps to configure the EPM for Email and SMS.



Proactive Outreach Manager



- Define POM server definitions.

- Describe the components of the POM User Interface.

- Describe the enhancements for POM 3.0.

- Describe the standard POM reporting capabilities.

- Explain how agents are assigned to campaigns.

- Verify the prerequisites to the POM installation.

- Describe POM features and functions.

- Install and configure POM features and functions.

- Install POM licenses.

- Perform POM database administration.



ICR Implementation



- Configure Intelligent Customer Routing (ICR).

- Explain the ICR installation requirements.

- Understand ICR reporting capabilities.



Maintenance



- Describe AAEP user requirements.

- Troubleshoot POM database issues.

- Describe the AAEP standard reporting capabilities.

- Explain the AAEP backup procedures.

- Explain the upgrade paths and procedures.

- Verify AAEP operations.

- Describe ICR reporting capabilities.



Troubleshooting



- Use POM troubleshooting procedures and tools.

- Troubleshoot EPM issues.

- Troubleshoot POM database issues.

- Use AAEP troubleshooting isolation tools, logs and processes.

- Identify ICR messages and log files.

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Avaya
3314
Avaya Aura Experience Portal with POM Implementation
and Maintenance Exam
https://killexams.com/pass4sure/exam-detail/3314
QUESTION: 58
If a call enters the system and matches more than one URI, what determines the
application that will handle the request?
A. The Launch Order link on the Add Application page is used to set the priority.
B. On the Add Application form, the Set Priority field assigns the priority.
C. The inbound called numbers or URIs cannot match more than one application.
D. The Short With field on the Add Application form sets the order.
Answer: C
QUESTION: 59
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A. An Auxiliary EPM can be installed co-resident with MPP server.
B. An Auxiliary EPM can be Installed on a single server AAEP system.
C. More than one Auxiliary EPM server can be added per AAEP system.
D. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal
(AAEP) system.
Answer: B
QUESTION: 60
When the Avaya Aura Experience Portal (AAEP) software receives 3 call, what starts
the associated speech application that controls the call flow?
A. ASR
B. ITS
C. MPP
D. EPMs
Answer: C
QUESTION: 61
Which two types of connections does the Experience Portal Short Message Service
channel support?
A. HTML
B. IMAP4
C. POP3
D. SMPP
E. HTTP
Answer: B, C
QUESTION: 62
Which report displays information starting with the initial inbound or outbound call and
ending with the termination of the CCXML page?
A. Data Report
B. Application Detail Report
C. Contact Detail Report
D. Session Detail Report
Answer: D
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